‘Completely felony’: Grammy winner Ricky Kej slams ‘rude’ Air India | India Information

NEW DELHI: Grammy winner Ricky Kej on Saturday lashed out at Air India for “downgrading” him from enterprise to economic system class with out prior discover and “refusing” him a refund in opposition to the downgraded service.
The music composer expressed his sturdy displeasure over the service of the airline and referred to as out the “completely not useful and rude” therapy meted out to him by an individual on the counter.
Kej stated he confronted the sudden service downgrading for the third time previously one yr and urged Air India to “introspect” their functionality of working an airline.
“Wow.. third time that is occurring to me in a single yr. I booked and paid for a enterprise class ticket on Air India from Mumbai to Bengaluru. Once I attain departure gate, the employees rudely tells me that I’ve been downgraded (for no purpose) and so they can not give me a refund. What’s up with Air India? The individual on the counter is Nishita Singh. Completely not useful, and rude,” the Famend Indian-American composer stated.
Kej additional wrote on X: “Air India actually must introspect and see if they’re able to working an airline within the first place. I’m presently on the departure gate. Flight taking off at 9.25am”.
The three-time Grammy winner stated, “It’s alright to have operational points resulting from unforseen circumstances. However to not present fast and efficient resolutions for a similar is totally felony.. and never befitting of a reputed model”.

Threatening to take authorized motion in opposition to the airline, Kej stated he expects a full refund as he was not supplied the service he paid for.
“I believe it’s a very affordable ask Air India. Since you have got downgraded me from enterprise to economic system class (with none prior discover) all that I have to know: 1. How a lot of refund I’ll get. 2. When will I get my refund 3. How do I get the refund Primarily based on this I can decide to alter my flight, or board,” he requested.
He additional wrote, “Additionally you must give your buyer Peace of thoughts that I cannot must run from pillar to publish to get my refund. Additionally, I’ll solely anticipate a 100pc refund, as a result of I used to be not supplied the service that I selected and paid for. If not, I WILL be taking authorized motion”.
“Primarily based on this I can decide to alter my flight, or board. Additionally you must give your buyer Peace of thoughts that I cannot must run from pillar to publish to get my refund. Additionally, I’ll solely anticipate a 100pc refund, as a result of I used to be not supplied the service that I selected and paid for. If not, I WILL be taking authorized motion,” Khej wrote on X.